Here to help

Frequently Asked Questions

Clear answers for a thoughtful, unhurried order.

How do I submit my personalization?+

Enter each detail directly on the product page, upload your photo if requested, and confirm spelling before adding to cart.

What kind of photo should I upload?+

Use a clear, front-facing, high-resolution photo in bright natural light with no objects covering the face.

What is the difference between photo print and laser engraving?+

Photo print preserves more color and realistic detail. Laser engraving converts the portrait into simplified line artwork permanently marked into light or natural wood.

Can you engrave on a dark wooden box?+

No. Laser engraving is available only on light or natural wood for the clearest result. Choose Photo Print for dark wood.

Will I receive a proof?+

A proof is available by request. Add the request to your order note; production will wait for your approval.

How long does personalization take?+

Most pieces are prepared in 5–8 business days before shipping. Proof requests may add time.

Can personalized items be returned?+

Once production starts, personalized items cannot be returned unless they arrive damaged or do not match the approved order details.

Can I order as a sympathy gift?+

Yes. You can ship directly to the recipient and include a short gift note at checkout.

Still deciding?

Tell us what you are hoping to create and we’ll point you in the right direction.