Last updated October 17, 2026
Returns & Cancellations
Clear information about how Morrow Keeps handles orders, personal data, and customer care.
Personalized products
Because personalized products are made for one customer, change-of-mind returns are not accepted once production begins.
Cancellations
Contact us as soon as possible. Orders may be cancelled before production begins; payment-provider fees may be non-refundable where permitted by law.
Incorrect or damaged items
If an item arrives damaged or differs from the submitted details, contact us within 7 days with photographs. We will offer an appropriate replacement, repair, or refund.
Customer details
Customers are responsible for reviewing spelling, dates, delivery addresses, and personalization before ordering. Statutory consumer rights are not limited by this policy.
Questions? contact customer care.
These templates should be reviewed for the countries where the business sells.